Steven Wharton

Business transformation · GTM systems · AI adoption

I build the people, process and systems that help organisations grow, change and scale.

I joined Natterbox as a small local start-up and helped take it to global scale and profitability.

What I’m passionate about

I love making organisations more effective and efficient, by defining the right problem first and then the right solution. That covers the go-to-market engine, the CRM and data underneath it, the delivery of what gets sold, and now how AI fits in. It holds whether it’s a company scaling fast, an established business in the middle of a transformation, or a single team that’s outgrown how it works. It’s what pulled me from the support desk up over 14 years at Natterbox, across the UK, North America and APAC, and through multiple product pivots.

36%

I led a global opportunity-to-cash programme. Cash collections up 36% after go-live, from £6.6m to £8.95m, with a tighter sales-to-delivery cycle through ERP integration.

4×

I stood up the North American office in Chicago. Bookings grew more than 4× in twelve months, as the US team scaled from 2 to 30.

4.48 / 5

I formed and mentored a CRM team as a player-coach. Average yearly user satisfaction of 4.48 out of 5, and licence costs down 60%.

8 countries

I delivered the multi-phase global implementation for Natterbox's largest customer, a billion-dollar global enterprise.

I owned the strategy, governance and delivery of Natterbox's first customer-facing AI system, a customer support agent, from hackathon prototype to production.

In my COO's words

Empathetic. Collaborative.

High impact. Not afraid to make hard decisions.

Creative. Founding partner.

An integrator to a visionary.

Natterbox COO

My path at Natterbox, newest first

All of it at Natterbox, from 2012 to 2026, with a year out to travel along the way.

Steven standing at the back, listening with attendees during a session at a London GTM event — London, 2026

2020 - 2026
Business Transformation DirectorGTM systems, process and data.
2019 - 2020
Head of Project DeliveryI turned delivery from a cost into a fee-based service.
2018 - 2019
US Technical Services ManagerChicago.
2017 - 2018
APAC Technical Services ManagerSydney.
2016 - 2017
SabbaticalSolo, round the world, 14 countries.
2012 - 2016
Implementation Manager, Sales Engineer, Customer Support EngineerWhere it started. This was my university and huge learning curve as a 19 year old.

About me

I live in London, and I have Cypriot roots I'm getting back in touch with. I'm learning Greek, and I cook a lot of Mediterranean and Cypriot food.

I like to measure progress, in training and in work, so I know what's moving the needle. I lift three days a week, I'm training for the Run London half marathon in March 2027, and I like anything where the evidence tells you whether you're actually getting better.

I care about things being real rather than polished. I'd rather understand how something works than reach for the stock answer, and I like building things myself, then going back over the details until they're right.

Away from all that: aviation, watches and good coffee.

Steven with his road bike on a coastal climb in Mallorca

Curious by nature.Fan of Lego as a kid. Still into video games.

DJ since I was 15.It started when I gave my brother's old vinyl decks a go. Avid traveller and explorer.Solo round the world, 2016 to 2017. 14 countries.

On the bike.Road and mountain biking. Here on a climb in Mallorca.

Get in touch

Tell me what you're building, or just say hello.

I'm open to what's next, and to hearing what you're working on. Equally happy to just talk: life, travel, music, or swapping perspectives over a coffee.

Email me View my CV[email protected]

LinkedInlinkedin.com/in/stevenwharton Play me at chess.Fair warning: I'm a newbie. Be gentle.